Returns, Shipping & Payments – YesWatch.net

Returns Policy

General Return Guidelines

If you’re not satisfied with your recent YesWatch purchase, we’ve made returns easier than ever. We accept returns on full-priced items in their original condition within 14 days of receiving your order. Items returned outside of this time frame will not be accepted. You can return full-priced items for store credit, refund, or exchange. Items purchased using a discount code or during a special promotional offer are eligible for return for credit note only.

Original Condition

Original condition means the condition you received the item in. Returned items must not be used or damaged in any way. They must have tags attached and must be returned in their original box or case. All items will be reviewed individually upon return. If your return is accepted, we will refund the price paid for your item via your original payment method. If we receive a returned item in an unsuitable condition, the refund will become void and the item will be sent back to you.

Return Responsibility & Shipping Costs

The items you choose to return are your responsibility until we receive them. We are not responsible for any returned items that are lost in transit. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage. All return postage costs are at your expense unless the item arrives not as ordered, damaged, or is deemed faulty.

Returns Processing Time

Returns are processed within 5 working days of receiving them. You will be sent an email notification once your return has been processed. Refunds via PayPal clear almost immediately after they have been processed; however, refunds via credit card can take up to 5 working days depending on the financial institution.

Sale & Discount Codes

Items purchased using a discount code or during a special promotional offer are eligible for return for credit note only.

Faulty Items

All faulty items are eligible for return within a 2-year period. If you believe your item is faulty, please contact us at hello@yeswatch.net, quoting your order number and including a description and images of the fault. Once we have confirmed the item as faulty, please return the item to us and include a copy of your return postage receipt. We must confirm the coverage of return postage costs prior to the return of the items. Upon receipt of your returned faulty item, we will issue a replacement watch (either the same or a watch of equal value) or credit note to the value of the item, as well as a refund for the return postage cost. We cannot accept liability for an item until it is returned and has been confirmed as faulty.

Shipping Policy

Shipping Options

Europe: Shipping for all orders within Europe is FREE OF CHARGE

Rest of the World: We do NOT ship outside of Europe.

Order Processing

Orders placed before 12 pm on working days will be processed the same day.

Orders placed after 12 pm on working days will be processed the following working day.

Orders placed on weekends will be processed on Monday.

Orders placed on public holidays will be processed on the next immediate working day.

Orders placed during special offers and/or promotional periods can take 3 – 5 days longer to be processed; however, we will do our best to have them processed sooner.

Order Tracking & Delivery Time Frames

Once your order has been dispatched from our warehouse, you will receive a Shipping Confirmation email, which will include a unique tracking number for your order. Estimated shipping time will vary depending on courier loads. General standard delivery is between 3-5 business days; please allow extra time for regional locations.

Delays & Issues with Delivery

Please note that we are not responsible for DHL’s delivery schedule, nor are we responsible for any items that are delayed or lost in transit. If there are delivery issues, we will do what we can to help you get your order as soon as possible; however, YesWatch is not responsible for the delivery once the order is dispatched from our warehouse. Should you experience delays or issues with your delivery, we recommend you get in touch with DHL and quote your unique tracking number. It is your responsibility to ensure that all address details provided are correct. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.

Missed or Return Deliveries

All orders returned to sender due to an incorrect address or not being claimed at the local or international destination will be refunded, and the stock returned to our system. Customers may be charged the outstanding customs and freight fees. Missed or returned deliveries cannot be re-dispatched; you must place a new order.

Refused Deliveries

If you refuse a shipment from YesWatch, you are responsible for the original shipping charges on the package and the cost of returning the package to YesWatch. Upon receiving your refused delivery, we will process a refund for your order, minus the aforementioned shipping charges.

High-Risk Orders

Occasionally, our system will flag an order as high risk. This can occur when a high-risk connection (web proxy) is used to make the purchase. To reduce the risk of online credit card fraud, YesWatch may request additional information and identification from you to assist in confirming the legitimacy of the order.

Cash on Delivery (COD) Payment

YesWatch also offers the convenience of Cash on Delivery (COD) payment for its customers. With COD payment, you can pay for your order in cash when it is delivered to your doorstep. To choose this payment method, simply select “Cash on Delivery” during the checkout process. Please note that an additional fee of 10 euros is applicable for COD payments to cover the associated processing costs. When your order arrives, ensure that you have the exact amount in cash ready, as the delivery personnel may not carry change. This payment option allows you to shop with confidence, knowing you only pay for your order upon receipt.

Force Majeure

We are not responsible for delays or failures caused by circumstances that we have no control over, including postal delays or force majeure for which we will not be responsible. These delays or causes may include, but are not limited to, acts of nature, war, strikes or labor disputes, riot, or crime.

Contact Us

If you have any further questions, feedback, or concerns, you can contact us.